• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 01:55 PM

HP Recommended
Product: HP Zbook Thunderbolt 3 Dock
Operating System: Microsoft Windows 10 (64-bit)

I'm using an HP zbook Thunderbolt 3 dock, with my HP Spectre x360 13-w0xxx. 

 

The Spectre has all the latest updates and the newest bios.

I downloaded the latest HP Zbook thunderbolt 3 dock driver and firmware.  

 

Everything seems to be working fine, but when I run the firmware utility, all the options are "up to date"  but one.   For:

Intel Thunderbolt 3 Firmware for HP Thunderbolt 3 Dock, version 18.0.x.x.x

 

The utility says "device not found".  Should I be concerned?  Why would it say that?

 

 

 

 

1 REPLY 1

‎05-18-2017 02:38 PM

HP Recommended

From what I can tell in the below post, it looks like the Intel Thunderbolt Firmware is on the PC and not on the dock.  Can someone confirm that?

 

In my PC, the Thunderbolt utility reports my firmware as 16.x.

 

Here is the link:

https://h30434.www3.hp.com/t5/Business-Notebooks/Z-BOOK-DOCKING-STATION-ISSUE/m-p/6064451/highlight/...

 

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.