HP pavilion DV6 stuck on windows boot screen

[Nana06]

I ran the test and got the following message

Hard Disk 1 quick (303)

Nana06

[DavidPK]

Hi,

The 303 error code is a failure of the short Disk Self Test( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

 If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your cq57 series notebook - see Here for a further explanation.

Regards,

DP-K

[Nana06]

Where can I find the part number for my hard disk?   Do I have to run any more tests or do you think the hard disk is my problem?

thanks

Nana06

[DavidPK]

Hi,

I think the Hard Drive needs to be replaced.

Regarding replacement of the drive, let me know the full Model No. and Product No. of your cq57 series notebook - see Here for a further explanation.

Regards,

DP-K

[Nana06]

I installed the hard drive and when I turned the computer on it prompted me no bootable device--insert boot disk and press any key.   I don't havea boot disk

Thanks

Nana06

[DavidPK]

Hi,

I assume you mean you've installed a new Hard Drive - if this is correct, you can order a replacement set of Recovery Discs using the link below.

Order HP Recovery Discs.

If you have any problem with this link, order them directly from HP.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[Nana06]

I called HP and they are sending my disc tomorrow.   Thank you!!!!

You made me and my granddaughter very happy!!!

Nana6

Thank  you again for all your help

[DavidPK]

Hi,

You're welcome and glad it helped

All the best,

DP-K

[Trevs0schmidt]

Hi,

I acquired an hp pavilion desktop with a password I can't hack. I've researched and understand I can access a restore manager at the boot up menu by pressing f11 I did this and now it's been on the loading Microsoft flashing lining loading screen for an hour. Tips?

[2741]

booting up holding any f key down gives me the same screen every time a start up menu and no key stroke control. I a stuck with know way to access the machine. Any help would be greatly appreicated, Thanks