Help Installing AMD/Intel HD graphics drivers

[TheMechy]

Hi,

I have been trying to install the display drivers necessary for my HP Pavillion dv7-6163cl Entertainment Notebook. The laptop is supposed to switch between the Radeon HD 6770M graphics card and the Intel (R) HD Graphics family integrated graphics. When I tried to download the drivers from this support page though

http://h10025.www1.hp.com/ewfrf/wc/product?product=5173107&cc=us&dlc=en&lc=en

It does not work! It says I don't meet the minimum requirements to install the intel driver (which is bogus because this is an hp laptop specifically designed with this intel integrated graphics) and when I install the AMD driver, the catalyst control center can't even detect my Radeon graphics card for some reason.

Can anyone help me out?

I have also tried installing an earlier version of the drivers from the support page as well just in case, but that didn't work. I also know my system is a 64 bit system and have tried both the 32 bit and 64 bit driver downloads to see if one of them would work. No success.

[Paul_Tikkanen · Accepted solution]

Hi:

The AMD graphics driver installs the drivers for both GPU's.

Never attempt to install the standalone Intel graphics driver, or allow HP/Windows update to install an updated Intel graphics driver.

If one manages to install the standalone Intel graphics driver, the switchable graphics will no longer work.

This is the only driver you should need.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-105178-1&cc=us&dlc=en&lc=en...

If you installed Windows 8, then you use this one.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112999-1&cc=us&dlc=en&lc=en...

[TheMechy]

Thanks for the reply. This got the switchable graphics working...I think. For some reason I have FPS issues with some games weak games though. This might just be because the drivers are so old though.

[Paul_Tikkanen]

You're very welcome.

That is probably the issue but unfortunately, HP does not update switchable graphics drivers unless there is a known issue with them working--not due to being out of date.

[TheMechy]

I don't suppose there's a way to just have the radeon work all the time is there? And then use the latest radeon driver from the website?

Or would that cause the computer to stay using the intel internal graphics instead?

[Paul_Tikkanen]

As far as I know there is nothing you can do.

If you try to install the amd driver it won't work.

I don't believe your notebook has the option to set the discrete graphics as fixed.

That requires a BIOS setting for that and if yours doesn't have a BIOS setting to set the AMD graphics as the default display adapter then it can't be done.

[BillS5]

---

@Paul_Tikkanen wrote:

Never attempt to install the standalone Intel graphics driver, or allow HP/Windows update to install an updated Intel graphics driver.

This is the only driver you should need.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-105178-1&cc=us&dlc=en&lc=en...

---

Thanks, Paul.  @Paul_Tikkanen 

But that page now offers 5 drivers.  Which one?  And why are there driver release dates in 2014-15, but when you look at the details, they were all released in 2011?

If I understand these five right, there are:

- Intel alone or AMD/Intel combo from Sept 16, 2011  v.8.15.10.2291 files sp54470.exe & ...71

- Intel alone or AMD/Intel/Catalyst combo from May 6, 2011 v8.830.6.2000 (Intel v.8.15.10.2291) files sp52473 & 53025.exe

- AMD/Intel/Catalyst combo from Nov 18, 2011 v.8.882.2.3000 file sp55092.exe

I understand your comment to ignore the Intel only downloads.

Is there any issue in just picking the latest AMD/Intel/Catalyst combo, Nov 18, 2011?

Or should I pick the AMD/Intel combo that's been re-released most recently, Feb 12, 2015 (but was originally Sep 16, 2011) ?

Thanks,

Bill

1. AMD/Intel Switchable HD Graphics Driver
8.15.10.2291 79.8 MB Feb 12, 2015 sp54471.exe rel Sep 16, 2011
Drivers for both GPUs.

2. Intel HD Graphics Driver
8.15.10.2291 64.9 MB Oct 12, 2014 sp54470.exe rel Sep 16, 2011
MS Win WHQL cert driver. Enables Intel HD graphics. HDMI includes Audio driver.

3. AMD HD Graphics Driver
8.830.6.2000 Rev. 300.1 MB Oct 4, 2014 sp53025.exe rel May 6, 2011
HD driver & Catalyst Control Center. Drivers for both GPUs.

4. Intel HD Graphics Driver
8.15.10.2291 Rev. 79.8 MB Oct 5, 2014 sp52473.exe rel. May 6, 2011
Intel HD Graphics. HDMI includes audio driver.

5. AMD HD Graphics Driver
8.882.2.3000 339.0 MB Jul 31, 2014 sp55092.exe rel. Nov 18, 2011
AMD HD Graphics & Catalyst Control Center. Drivers for both GPUs. HDMI includes audio driver. MS WHQL cert driver

[BillS5]

PS - This started with wiping the computer back to factory image, doing Microsoft Update on Windows 7, and then having Norton Security with Backup cause a BSOD.  Norton help disabled the Intel driver, set resolution to 800x600, successfully installed the Norton product, and then said to go back to HP for an Intel driver update...

[Paul_Tikkanen]

Hi, Bill:

HP resdesigned the webpages a couple of months ago, and that has messed up all of the direct driver links anyone has posted before the update.

Unfortunately, I no longer know which is the exact driver you need.

If your model has the Intel/AMD switchable graphics, it would be IMO, either the:

3. AMD HD Graphics Driver
8.830.6.2000 Rev. 300.1 MB Oct 4, 2014 sp53025.exe rel May 6, 2011
HD driver & Catalyst Control Center. Drivers for both GPUs.

or...

5. AMD HD Graphics Driver
8.882.2.3000 339.0 MB Jul 31, 2014 sp55092.exe rel. Nov 18, 2011
AMD HD Graphics & Catalyst Control Center. Drivers for both GPUs. HDMI includes audio driver. MS WHQL cert driver

And I would try your #5 one first.

The Intel alone drivers are completely out.

The AMD driver you listed as #1...there is no way that driver can be the driver for both GPUs.  The file size is way to small.  I would imagine that driver was put there in error.

Paul

[BillS5]

1. is supposed to be AMD & Intel - but not the Catylist Control Center.

3 & 5 are both supposed to be AMD & Intel drivers, plus the Catylist Control Center.

I am installing 5, since that seems to be the latest (but still 2011).

Will let you know how it goes.  It downloaded OK, then took about an hour to install.  Now it's rebooting - 15 minutes of reboot installations so far.

Thanks!