Help with memory - factory reset on Pavilion Dv6 Windows 7 did not recognize added memory

[JibbiJab]

Laptop was getting hot and slow.  I decided to do a factory reset.  I created a system disk and full backup.

Some of my software wasn't acting right.  I wanted to do a full clean-up .

I have a CD drive and and disks for software.

This laptop was custom buiilt by HP. It is 7500 RPM, 16 g RAM and should have a terabyte of HD.  It is showing a very limited amount of hard drive (C: 91.9 GB and 😧 21.7)  and 8 GB Ram.  I am already out of HD space!

Where is my hardrive?  I can't find it.  Laptop is running like a top  I installed software but out of memory.  HELP!

[The_Fossette]

Hi @JibbiJab

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that after reinstalling windows on the computer the hard drive and memory are not getting detected correctly.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I need the product and the serial number of your computer.

NOTE: Please send these details in a private message.

Looking forward to your reply and you have a great day!

Take care.

Cheers!