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HP Compaq Mini CQ10
Microsoft Windows XP
Pls help me I got a virus called Chromium, and I wanted to factory reset or reformat my CQ10 but I don't know how. How do I perform the factory data reset or how to reformat my laptop? Thx.
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@junjun22221 wrote:
Pls help me I got a virus called Chromium, and I wanted to factory reset or reformat my CQ10 but I don't know how. How do I perform the factory data reset or how to reformat my laptop? Thx.

Hello @junjun22221

 

Welcome to the HP Support forum. Thank you for posting.

 

If you want I can help you in removing the malware from your computer.

 

Chromium may not be a real malware. Chromium is the open source version of the Google's browser Chrome. Chromiums is the project which creates the code for Chrome browser (Google Chrome). Here is more information:

>> https://www.chromium.org/

>> https://en.wikipedia.org/wiki/Chromium_(web_browser)

 

Of course, I do not rule out the small possibility of you getting a virus/malware that pretends to be some sort of Chromium.

 

 

If you do not experience any other issues, I do not advise you directly reinstall/format your computer. Instead, I could try to help you check for and remove any threats.

 

- Could you elaborate on what issues exactly you experience, what makes you think you are infected ?

- Could you scan your PC with ESET's online scanner (free) >> https://www.eset.com/int/home/online-scanner/

Scan and remove any threats found but provide me with details if anything malicious was detected

 

- Could you provide a small log file for review

 

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

 

Looking forward to your reply.

 

 

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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