Help

[junjun22221]

Pls help me I got a virus called Chromium, and I wanted to factory reset or reformat my CQ10 but I don't know how. How do I perform the factory data reset or how to reformat my laptop? Thx.

[IT_WinSec]

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@junjun22221 wrote:
Pls help me I got a virus called Chromium, and I wanted to factory reset or reformat my CQ10 but I don't know how. How do I perform the factory data reset or how to reformat my laptop? Thx.

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Hello @junjun22221

Welcome to the HP Support forum. Thank you for posting.

If you want I can help you in removing the malware from your computer.

Chromium may not be a real malware. Chromium is the open source version of the Google's browser Chrome. Chromiums is the project which creates the code for Chrome browser (Google Chrome). Here is more information:

>> https://www.chromium.org/

>> https://en.wikipedia.org/wiki/Chromium_(web_browser)

Of course, I do not rule out the small possibility of you getting a virus/malware that pretends to be some sort of Chromium.

If you do not experience any other issues, I do not advise you directly reinstall/format your computer. Instead, I could try to help you check for and remove any threats.

- Could you elaborate on what issues exactly you experience, what makes you think you are infected ?

- Could you scan your PC with ESET's online scanner (free) >> https://www.eset.com/int/home/online-scanner/

Scan and remove any threats found but provide me with details if anything malicious was detected

- Could you provide a small log file for review

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

Save and run the exe file.

Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

Looking forward to your reply.