• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-12-2014 10:20 AM

HP Recommended

I just got my Chromebook 14 two days ago. Ive barely used it and already i saw flickering lines. they dont stay on the screen they just flicker. i dont understand it my laptop is new?

ive searched everywhere and i cant seem to find a solution.

 

 

Please help!

2 REPLIES 2

‎09-15-2014 11:48 AM

HP Recommended

Hello @jenniferms ,

 

Welcome to the HP Forums!

 

I understand there are lines on your Chromebook display. I'll do what I can to assist you! First, please perform a hard reset of the Chromebook. Sometimes, this will remove these lines since you are resetting the hardware.

 

If that doesn't help, then you should restore your Chromebook. This will reinstall Chrome OS which will eliminate the issue if it is a software conflict.

 

Finally, if these steps do not help, then the computer has a hardware issue. Since it's brand new, you can probably return it, or you can just call HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

Please let me know if you have any other questions or concerns. Thanks for bringing this issue to the HP Forums. Have a great day!

Mario

I worked on behalf of HP.
Tags (1)

‎10-19-2014 10:39 AM

HP Recommended

This is most likely a hardware issue; whether it be a defective video card, RAM or a poorly seated connector.  I had the same problem and did a powerwash reset to no avail.  It is disappointing that the quailty control is not tight enough to dissalow defective chormebook/laptops out.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.