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09-27-2017 01:27 AM
I'm not sure what my administration password used to be, I'm stuck on the black screen and a blue message asking for the administrator or power on password. I could use some help to get by this.
09-27-2017 03:38 AM
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-29-2017 12:58 AM - edited 09-29-2017 12:58 AM
I'm sorry to say we don't have a way to find a solution for your type of halt code.
You will have to contact HP support for help.
I've heard that some laptops with your halt code might reset if you remove the RTC battery on the motherboard.
If you want to try it, tell me your full model number or product number and I will send you a link to the manual.
It should be written in tiny text on the bottom of your stream laptop.