• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2017 10:17 AM

HP Recommended
Product: HP stream laptop

My laptop has been locked by someone who says that they work for HP and now they're saying I have to pay $300 to unlock it. Is there a way for me to reboot the computer completely or unlock it on my own? As soon as I power it on it is asking for a password.

1 REPLY 1

‎03-31-2017 12:26 PM

HP Recommended

Hi! @Dnicole, Thanks for stopping by HP forums!

I understand your computer is being hacked and locked by HP imposters you need help in unlocking your PC.

Don't worry I will try to help you out.

Is your PC still connected to the internet?

Please disconnect your PC from the internet as there might be more damage to your PC.

As you mentioned your PC locked out completely have you tried to performing a recovery from the F11 recovery partition?

Refer this article to know how to perform recovery using the recovery partition. 

Note: Performing recovery will lead to data loss.

If the issue still persists after performing recovery, Contact HP and order a set of recovery discs.

Run the recovery using the recovery discs.

Link to contact HP.

Please keep me updated.

Happy Weekend! 🙂

A4Apollo
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.