How does one officially transfer ownership?

[Bon_Gart]

I have an HP DV6255us, yes it's one that needs to be repaired under this... HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs - HP Limited Wa... I got it from a soldier who was being shipped out in 3 days, and needed a faster solution than repairing or waiting for a repair could provide.  He knew he had warranty time left, but he also had few demands on the cash burning a hole in his pocket, and he had no qualms about buying a new laptop that day.  That was the solution he chose.  I pulled the drive and put it in an enclosure for him, gave him the RAM in a bag, and he happily said goodbye to the unit with a "It's yours.  Do what you want with it."  I put it in a box in the closet, and forgot about it.  That was maybe 6 or 7 months ago. I found out about the issue with the DV series not long after, but didn't think about it in connection with what I had forgotten about in the closet.  So I found the unit last week...

The problem comes in, because it is apparently still on warranty.  He bought an extension with the original purchase.  Now, I have already registered the serial number with HP here, without issue.  However, whenever I place the repair order to ship it in, at the very least, his name apparently has to override mine on the manifest.  I've worked it out with HP support.  The story is now documented with them.  What I'm concerned about, is... how does one officially handle transfer of ownership?  

I understand that most people, by the time they pass on a laptop to someone else (if it lasts that long), give little to no thought is to re-registering it under their name, registering the key on the bottom (probably for the first time) with microsoft, etc.   But I am the kind of guy who would purchase a used unit, and turn around to register it and attempt to purchase some warranty time.  Some companies do still build dependable units in their fleets.  In other situations, a less than dependable unit can be kept alive with the right amount of attention.  Then again, sometimes all it needs to be is an internet terminal. 

He passed on this DV6k to me, and it turns out that with some official help fixing a problem that was not the fault of the end use, it can be kept in service a while longer.  Sure, it is in HP's best interest to sell a new one.  However, I guarantee I'll be passing this on to someone who couldn't afford to buy it... even at used prices.  I won't be selling it at all, because it will be given away.  I'd like to even have the future owner be able to register it and invest in some extra warranty... that way they get the same protection as anyone else.  The problem is that the current HP owner registry database doesn't handle the same serial number very well.  Or rather, it handles it too well.  Both I and the previous owner of this laptop are now registered with that same serial number.  How do I ensure that in the future, the new owner doesn't have an issue with needing to get it fixed, only to have my name and address show up on their repair ticket?

[CorMit]

If you contact HP Support over the phone, they would be able to completely remove anyone that the notebook would be attached too, as well as add anyone to the notebook ... and if it has an extended warranty and if it is now yours they should be able to submit some request to have the address and name changed or have the warranty transfer to the other person's new computer if they have one ... so contacting HP Support would be the best way to go .. and you said you documented all that with them, they could have taken the other person off the account and added your information to the notebook account ..

[Huffer]

Yes with laptop warranties possession is 9/10 of the law. I have on several occasions with HP, IBM, Toshiba , Sony and others purchased used laptops from various sources and had them fixed under warranty by the factory. They have never asked me if I had the right to be in possession of the laptop or to prove ownership. The only exception to this is if you ask for a backdoor password to remove security passwords.

[Bon_Gart]

"If you contact HP Support over the phone, they would be able to completely remove anyone that the notebook would be attached too,"

Incorrect.  I have heen on the phone with HP technical support now 3 times, and they cannot remove him as the owner on record, regardless of my suggestions to do so.  Sorry... they will not, I have no idea if they can or cannot.

So what we believe they *can* do, and what they will do, are two different things.

[Bon_Gart]

"Yes with laptop warranties possession is 9/10 of the law."

That sounds all well and good, but it does me no good if I send in my laptop to be repaired (like I am supposed to do), and HP arbitrarily decides to change thename and address on my shipping manifest... because the previous owner bought an extended warranty.

[CorMit]

Believe me Bon_Gart ... they CAN .. you are just getting people that don't know what they are doing .. or don't know that they can do it .. and BEFORE you ship anything to HP and if that extended warranty overwrites your address they will verify YOUR address and make it shipped to YOUR Address ... and if its lost in trainsit then well it would be HP's Fault because you told them to change the address and they failed to comply and then you get mad and they would prob compensate you in one way or another .. aslong as you keep all order numbers and your case/service ticket numbers .. where you told them to change the address ...

[Bon_Gart]

I am rapidly losing faith in HP.

So, first call to HP for this repair was late on a Friday night.  Second call was early Sunday.  The first repair ticket was cancelled.  Third call was on Tuesday.  Second repair ticket was cancelled.  While I was at work on Tuesday, two boxes arrived.  These were the boxes for the first two tickets.  I'm not surprised that the box arrived for the ticket that was cancelled on Tuesday.  However, why did the box arrive from the first ticket?  They were both shipped on the same day, and arrived together.

Yes, I agree that the support at HP *can* change who is the registered owner.  I know that when they finish their ticket, if they change the address during the process, they are prompted for a reason for the address change... and they are given two options (according to the tech I spoke with last)... Either it is a new owner, or a new address.  Learning that prompted me to wirtually scream "Hello!  New Owner?"  However, I was still informed that they can't change the owner until the warranty runs out, in May of this year.

[ducart2002]

Hi all:   I am selling my HP G60, notebook.  It has no warranty now, would like to know how to transfer the ownership to the new buyer?