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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2016 01:04 PM

HP Recommended
Product: HP Pavilion 500-242ea Desktop
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, 

 

My brother gave me a computer and now I want to factory reset it so i don't have any files of his, anything downloaded or pre settings. I just want it like brand new.

 

I'd like to know how to factory reset my,HP Pavilion 500-242ea Desktop with windows 8.1(64-bit) os 

 

Thanks

 

 

2 REPLIES 2

‎09-03-2016 01:31 PM

HP Recommended

mala-b

 

Hello;

Allow me to welcome you to the HP forums!

Just follow the instructions here: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-to-do-a-Hard-Reset-on-a-HP-n...


Good Luck



I am a volunteer and I do not work for, nor represent, HP

‎09-03-2016 02:09 PM - edited ‎09-03-2016 02:10 PM

HP Recommended

Hi:

 

See if the info at the link below is of help to you.  Read the section listed under the Desktop section.

 

http://support.hp.com/us-en/document/c03489643/

 

That model was released on 28-Dec-2013.

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