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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2016 10:13 AM

HP Recommended
Product: ProBook 4540s
Operating System: Microsoft Windows 7 (64-bit)

I'm trying to upgrade to Windows 10 and it says I need to remove HP Protect Tools Security Manager as well as HP Protect Tools Devise Access Mgr, File Sanitizer For HP Protect, Privacy Manager For HP Protect Tools and Drive Encryption For HP Protect Tools. When I tried to uninstall them, it wouldn't allow me. I have till the end of July to upgrade to Windows 10. What do I need to do?

6 REPLIES 6

‎07-19-2016 10:26 AM

HP Recommended

Uninstall the HP protect tools following these steps,

1> Go to Start -> All Programs -> HP Protect Tools Security Manager -> Settings Click the box to the left of the menu. The green check in the box should disappear, which means that the application is disabled.

Restart the computer after this.

Regards
SATISHP4

 

Click " Thumb's up " icon if the question is answered/resolved.

 

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‎07-19-2016 10:43 AM - edited ‎07-21-2016 11:20 AM

HP Recommended

I don't see settings.

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‎07-19-2016 10:54 AM

HP Recommended

Click the Start button or on Start.
Click Control Panel from the list in the right margin.

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
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‎07-19-2016 10:56 AM

HP Recommended

It doesn't allow me to remove them from the control panel.

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‎07-19-2016 10:58 AM

HP Recommended

Try this:

http://www.wikihow.com/Uninstall-HP-ProtectTools-Security-Manager

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
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‎07-20-2016 08:11 PM

HP Recommended
Be careful about putting your phone number in a post you're more likely to get a call from a scammer then from HP.

I had a phone call tonight telling me my computer is putting out error messages on the internet, from the accent it was an scammer in another country.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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