Hp Pavilion g7 black screen with startup, no repsonse

[AlecE]

Hi, 

I've had my laptop for almost 2.5 years now. Last week, I went to turn it on and after pressing the power button, the screen lit up like it normally would, but the hp logo never appeared. I waited for nearly 10 minutes at the black screen before forcing a shutdown and trying again, with no luck. I've tried everything, from leaving it to run for over an hour to trying a hard reset to trying to put it into safe mode with no results. I can never get anything but the black screen. I know the screen is on because you can see that it's lit, I don't know if that makes a difference. Please help! Thanks.

[SDF15 · Accepted solution]

Hello @AlecE,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the blank screen during start up, and wanted to help!

Please review the following document as it may help to resolve the issue for you:

HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...

Please let me know if this information was helpful by clicking the "thumbs up" below.

Regards!

[AlecE]

Thank you, I connected to an external monitor and got an image.