Hp envy goes extremely slow at times

[LuLu786]

Hi,

I've had my HP envy Touchsmart 15-J102sa for about 3 months now and ever since I've had it, it runs really slow at time. It's occurs more often when I'm on the internet browsing or watching a video on youtube. When It starts running slow, it say the page is not responding for about 3 mins then it displays the page and start working at normal speed again. I really need any sort of solutions that might fix it, I know for a fact that it's not a virus because I scan pc everytime I turn it on. 

Thank you in advance

[BHK6 · Accepted solution]

Hi LuLu786,

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I see that you are having some issues with the Envy slowing down when online. I would suggest that you first try a different browser (Google Chrome or Mozilla Firefox) to see if the problem occurs there as well. I have included two documents below to help improve system performance depending on your operating system.

Improving System Performance (Windows 7)

Improving System Performance (Windows 😎

Thank you,

[LuLu786]

Thank you, this was very helpful