Hp spectre x360 crashing

[lasek311]

Hello all,

In last days I got issue with my hp spectre x360 - laptop crash (freeze) after 5-20 min of working without any specific factor (just restart can help it to back to live). However I've observed that turning off my wifi and connecting with LAN solves problem, but the problem of course exists - I'd like my wifi back. I dont know if some new update caused it, but maybe someone faced the same problem and can give me a hand. Should I downgrade my wifi driver? Some issue with BIOS?

Looking forward for advices

Mateusz

[Nirvana_95]

Hi @lasek311 

Welcome to the HP Support Community. 

I see that your HP system crashes every 5-20 minutes. Do not worry, we are here to help you with it.

May I know if you have made any hardware or software related changes to it?

Could you tell me if it only happens when you use an Internet browser or while using all the applications?

Try the steps below and let me know the outcome of it:

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @lasek311 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[lasek311]

Hi,

I've managed to go through the steps you mentioned but it does not help, still freezing (not only using web browser). When I am connected by LAN everything is ok, but wifi makes HP Spectre to freeze frequently, so only reset can help...