I can't contact support to find out the serial number of my registered Envy 17 laptop

[Conchubhair]

Hi there, 

I've been trying to log in to my account to retrieve the serial number of my registered Envy 17 laptop, but keep getting 404 messages when I try to retrieve either my username or password. 

[iomare]

Hi,

I do not know about the 404 messages.

However you should be able to get your serial number from computer if available. It is located on label under the battery.

Hope it helps,

David

[Conchubhair]

Hi David, 

Thanks for the quick reply. I'm afraid the laptop was stolen, so I'm trying to trace the serial number for the police and my insurers. I don't have the box, nor the receipt (due, frustratingly to an earlier break-in), so I just wanted to log in to the registered users panel and see what devices I had registered.