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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 12:37 PM

HP Recommended
Product: Hp elite book 840 g3
Operating System: Microsoft Windows 7 (32-bit)
Locked out of the bios administration password
1 REPLY 1

‎04-10-2017 02:16 PM

HP Recommended

Hello @Just3

 

Welcome to the HP Support forum. Thank you for posting. 🙂

 

Most business class notebooks (including yours Elitebook and Probook) have better security. BIOS password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers. If you are asked for a charge, post again and ask for your case to be escalated to tier II.

 

 

How it works:

You contact HP Business support

Level 1 agent collects all the information from you

Level 1 agent will eventually escalate the case to tier 2 engineer

Tier 2 engineer will contact you via email after several days with instructions

Technical details will be provided by HP or can be found here >> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/BIOS-not-accessible/m-p/6057462/highlight/fal...

 

 

 

Hope this helps. Please, mark the post as a solution if it helped.

 

Let me know if you face any difficulties.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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