Welcome to the HP Support forum. Thank you for posting. 🙂
Most business class notebooks (including yours Elitebook and Probook) have better security. BIOS password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.
HP Business support should be able to send you a customised SMC.bin file and instructions which you can use to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers. If you are asked for a charge, post again and ask for your case to be escalated to tier II.
How it works:
You contact HP Business support
Level 1 agent collects all the information from you
Level 1 agent will eventually escalate the case to tier 2 engineer
Tier 2 engineer will contact you via email after several days with instructions
Hope this helps. Please, mark the post as a solution if it helped.
Let me know if you face any difficulties.
>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks << *** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.