I can't play dvd's on my HP

[Benjamin05]

I just wanted to watch a movie and so I got a snack and went upstairs to my computer (which I just bought) and I put in a movie. To my surprise nothing happened. Nothing popped up asking me if I wanted to play the movie nor did it just begin to play. I'm not happy about this and I would love if someone could help me out. Thanks a bunch!

[ManjunathTech]

Hi

Please find the steps given below might help you to resolve your issue on your unit.

Drive Cannot Read Discs

Troubleshooting CD or DVD Drive Detection Problems

[Benjamin05]

Thank you. But unfortunately none of that worked. All signs point to broken drive.

[fadeelostaz-10-]

how can fix the DVD

[npw05001]

Helllo fadeelostaz-10-,

I see that you are having a problem with the DVD drive on your computer. I would like to help with this issue but I need some information.

Can you provide the model and product number of the computer? Here is a link that shows how to find that information.

What kind of problems are you having with the DVD drive?

[dbunch]

I have a brand new HP lap top and bought a new LG DVD writer SP60 I pluged it into the computer and dont know how to get it to play.

[dbunch]

anyone there?

[TwoPointOh]

Hi dbunch, welcome to the HP Forums. When making a post, it is best to provide as much device information, and as many details as you can. That is to say in this case, provide the computer model number, and the DVD player model number as well. Did this DVD player come installed in the notebook, or did you purchase one separately?  What version of Windows is installed on your computer? What are you trying to play? Have you tried movies, music and data? Does your computer see the DVD drive?

<How Do I Find My Notebook Model Number>: http://support.hp.com/us-en/document/c00033108
<Which Windows operating system am I running?>: http://windows.microsoft.com/en-us/windows/which-operating-system

[Jobe68]

 can't play dvd's on my HP