I forgot my password and cannot unlock my HP stream! Can you help please?

[Widlar]

I forgot my password and cannot unlock my computer?

[EmeraldAvenger]

Hi there @Widlar, 

Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that you forgot the password to log into your HP Stream Notebook PC. 

I went to the Microsoft website and found these solutions below for you. If any of the solution's provided below resolve the issue, please mark this post as an "Accepted Solution" so that other's who have the same issue can find the step's easily. 

For Windows 10: 

To reset your password:

• Click this link: Reset your password.
• Choose the reason you need your password reset, then click Next.
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
• Enter the characters you see on the screen
• Click Next.
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

Source: When you can't sign in to your Microsoft account.

 When you get back into your Notebook, please follow these steps to set up your pin again:

• In Windows, search for and open Settings.
• Click Accounts.
• Click Sign-in options.
• Under PIN on the Requires sign-in page, click Add.
• Type your local account password and click OK.
• Follow the on-screen instructions to set up a PIN, and then click OK.
• Use your new PIN to log in to your device.

If you ever forget your PIN, click I forgot my PIN and type in your password to repeat these steps.

Source: Managing User Accounts and Logins (Windows 10)

If you require further assistance, please do not hesitate to re-post with your Notebook Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running.

Thanks!

[WAWood]

Widlar

Don't understand why folks post links to the MS password stuff -- since, unless you are logging in using an MS account (which you don't mention you are doing), ALL that does is tell you how to do fallback options for recovering your password AFTER you have logged back in -- which you clearly indicate you can not do.

We're not allowed to tell folks how to bypass the password entry to login, as we have no way of verifying PC ownership on this forum.

So, my suggestion is to contact HP Customer Support and see what they can do to help:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck