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02-10-2017 07:01 AM
Model Number is G61-110SA Serial Number is CNF9895FWS Product Number is VR525EA. These fields are set to Null in the ststem information. When trying to connect via the web to HP Support i get a message Product cannot be found.
I Purchased the from PC world
02-10-2017 07:57 AM
Thank you for your help so far. This Laptop has been running fine for 6 years or so, its just recently that I spotted the serial number was blank which came to light when I tried to access HP support. But the Windows is not genuine message I have seen on other forums and the fix is to run from a command prompt SLMGR - REARM but I have doone this many times and now it does not work.
02-10-2017 08:45 AM
I wondered how you just now bought this laptop which is many years old but you said:
i get a message that 'this versions of windows is not genuine' It was when I bought the Laptop
Which I took to mean it gave the "not genuine" message right out of the box. So it is 6 years old?
Did you try removing update KB971033?
If this is "the Answer" please click "Accept as Solution" to help others find it.
02-10-2017 09:00 AM
I have had the laptop for 6 or so years. It has been fine upto now. Yes I have removed that update and still not resolved the problem. I think it is related to the serial number not found which I see when I boot up the system. It seems to coincidental that these two errors have appeared and that they are not related. I cannot see how I can update the serial number on the machine. Function key 10 during IPL does not allow serial number to be entered.