Note on archived topics.
10-19-2013 01:32 AM
I have blank screen, only mouse pointer working after
windows 8.1 upgrade on HP Pavillion 15-e005sv.
Any help please.
Solved! Go to Solution.
10-19-2013 04:14 AM
Same problem for me on virtually the same machine, can get the machine to reboot in safe mode (hold F4 when starting) but get black screen after Windows 8.1 update. The issue seems to be related to the graphics driver.
I'll let you know if I find a solution
10-20-2013 01:30 AM
This could be a solution, I'm just downloading the intel graphics driver now... I'll let you know how I get on
10-24-2013 07:24 PM
I'm having the same problem except I can't seem to boot into safe mode or anything. I tried hitting f8 and f4 while restarting and those didn't work. I'm not very computer savvy. Is there a trick to entering safe mode?
This is very frustrating as this is a brand new laptop I just bought a few days ago. I've read that the issue has something to do with the graphics card. Mine is a AMD Radeon HD 8670M. If anybody can help, I'd really appreciate it.
10-25-2013 08:09 AM
First of all you need to get into safemode
for that press f8 or del key while starting the computer
then you will get many options there you must go to safemode
Secondly ,after getting to safemode go to 1.control panel ->2.Device Manager->3.Disable AMD HD Graphics
then restart your computer to get into normal mode
May be if you upgrade your amd hd driver your black screen problem will be gone
10-30-2013 04:23 AM
Its know Windows 8 & Windows 8.1 issues & its related to Display Adapter & Monitor Driver issue. You have to boot your PC into the Safe mode to disable Display Adapter & Monitor Drivers.
I have followed below guide to resolve my issue.