I keep getting this ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSeup.exe

[Ram1800]

Re: I keep getting this ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSeup.exe 

[ub6424]

Hello @hopelover143 and @Ram1800 

(1) Download and install CASLSetup.exe file

--->>> CASLSetup

Let me check your current system configuration.

 (2) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(3) Please report your results

[hopelover143]

how do I know what is what like i don't know my os something or my system name

[ub6424]

Hello @hopelover143 

I just wrote run msinfo32 ( <- Microsoft System Information )

Take time and dive into this:

How to Open & View System Information Windows 10/11 - 10 Ways [MiniTool Tips]

Kind regards

[McShoddy]

Sir please My keyboard brightness doesnt show up anymore and its always tells me to download and install Framework this is what its tells me always i try opening brightness for keyboad

[ub6424]

Hello @hopelover143 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ub6424]

Hello @McShoddy 

Download and install CASLSetup.exe file

--->>> CASLSetup

Kind regards

[McShoddy]

I just downloaded its and i guess its now working sir

[AbdullahR]

product id: 00331-10000-00001-AA263

[ub6424]

Hello @AbdullahR 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results