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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Putty318
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Message 1 of 6
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I need help getting a startup password, I believe I was hacked

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HP Pavillion

System is asking for a password to startup, never had that happen before, I allowed someone to access my computer , scam, now I'm locked out

 

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REO51ST
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Message 2 of 6
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@Putty318

 

So the screen looks like this???

 

original[1].jpg

 

REO

JRJet
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Message 3 of 6
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REO, I'm trying to help someone with this same problem. Win8.1, no recovery disk, no luck. Got anything? Thanks, Jet

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sandytechy20
HP Support Agent
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Message 4 of 6
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@JRJet

 

This is a great location to get assistance! I read your post and see that you are unable to login to windows. I would like to help you resolve this issue. 

  • If the computer did not boot to windows and asking for BIOS password.
  • You need to contact HP Phone support for assistance on this.
  • If it booting into windows and asking for windows login password.
  • Click here and follow the steps mentioned in troubleshooter to fix the issue.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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JRJet
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Message 5 of 6
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Thanks for the response Sandy, but its not the BIOS or Windows pw. The person got hacked, ie called a number on the screen and talked with someone that tried to get them to send money to unlock. Luckily, I had another computer, same model, that I used the recovery disks. Luckily there were no critical files, so I restored it to factory default. Cheers, JRJet.

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sandytechy20
HP Support Agent
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Message 6 of 6
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@JRJet

 

Thanks for the reply.

 

Good to know that issue resolved.

Feel free to contact us in the feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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