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05-05-2017 03:01 PM
System is asking for a password to startup, never had that happen before, I allowed someone to access my computer , scam, now I'm locked out
05-17-2017 06:28 PM
This is a great location to get assistance! I read your post and see that you are unable to login to windows. I would like to help you resolve this issue.
- If the computer did not boot to windows and asking for BIOS password.
- You need to contact HP Phone support for assistance on this.
- If it booting into windows and asking for windows login password.
- Click here and follow the steps mentioned in troubleshooter to fix the issue.
Let me know how it goes.
I am an HP Employee
05-22-2017 09:36 PM
Thanks for the response Sandy, but its not the BIOS or Windows pw. The person got hacked, ie called a number on the screen and talked with someone that tried to get them to send money to unlock. Luckily, I had another computer, same model, that I used the recovery disks. Luckily there were no critical files, so I restored it to factory default. Cheers, JRJet.