I need help getting a startup password, I believe I was hacked

[Putty318]

System is asking for a password to startup, never had that happen before, I allowed someone to access my computer , scam, now I'm locked out

[REO51ST]

@Putty318

So the screen looks like this???

REO

[JRJet]

REO, I'm trying to help someone with this same problem. Win8.1, no recovery disk, no luck. Got anything? Thanks, Jet

[sandytechy20]

@JRJet

This is a great location to get assistance! I read your post and see that you are unable to login to windows. I would like to help you resolve this issue. 

• If the computer did not boot to windows and asking for BIOS password.
• You need to contact HP Phone support for assistance on this.
• If it booting into windows and asking for windows login password.
• Click here and follow the steps mentioned in troubleshooter to fix the issue.

Let me know how it goes.

Cheers.

[JRJet]

Thanks for the response Sandy, but its not the BIOS or Windows pw. The person got hacked, ie called a number on the screen and talked with someone that tried to get them to send money to unlock. Luckily, I had another computer, same model, that I used the recovery disks. Luckily there were no critical files, so I restored it to factory default. Cheers, JRJet.

[sandytechy20]

@JRJet

Thanks for the reply.

Good to know that issue resolved.

Feel free to contact us in the feature if you need any assistance.

Cheers.