• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Pavilion m4-1001tx
Microsoft Windows 10 (64-bit)

Since i upgraded my preinstalled windows 8.1 laptop to windows 10, the sound quality become really bad. I even try the windows 10 high definition audio device its still produce bad sound quality. I also try IDT driver from windows 8.1, it works but i have another issue on that driver. Whenever i plugged my headset to the laptop and unplugged it the sound quality become bad. I have found a temporary fix to it by going to Open volume mixer > Device: Speakers > Advance and changing the sample rate, And the quality improves. But its really inconvinient to me. How can i fix this? what is the right driver for this?

3 REPLIES 3
HP Recommended

Hi,

 

Try downloading and installing the IDT HD Audio software package version on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

It didn't work, Still has bad audio quality. Everytime i voice call my friend through facebook and im listening music through my headphones he can also here the music. Everytime i play some music through speakers and pause it, plugged in my headphones and play it gives bad quality. I always need to change sample rates everytime it is so inconvenient. it only produce good quality sometimes in speaker.

HP Recommended

I have the same problem with 14 - B031tu laptop. Did you find a solution for this?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.