IDT audio not working

[FresaLatte]

Hey there I own a HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC and my computer got seriously damage so I had to changed the Ram now it has 465 GB before I Had more . My issue is that after that the IDT Audio which is Beats Audio stopped working and every time I Install it my computer doesn't produce any sound so I had to unistall it and use the regular Audio driver but these are softer that the Beast Audio I'm thinking of buying a recovery dics to restore my computer to its original settings so I could use the IDT drivers but since I changed the memory I don't know if it will work someone please help me 😞

[BHK6]

Hi FresaLatte,

Welcome to the HP Forums! I will be happy to help with your audio issue. Assuming that you are still using Windows 7 that came with the notebook you can use the HP Recovery Manager to Restore Original Software and Drivers. You can use that to restore the IDT High Definition Audio driver. If you are using Windows 8 try installing this driver. Let me know how it goes.

Thank you,

[FresaLatte]

I don't have recovery manager tool what can I do ?

[BHK6]

Hi FresaLatte,

If you don't have the recovery manager then try installing the the IDT High Definition Audio driver manually.

Thank you,

[FresaLatte]

I've done that but after a while it just stopped working and I my computer won't sound at all so I have to unistall I have tried it a lot but still I get the same result and I end up removing the IDT audio

[BHK6 · Accepted solution]

Hi FresaLatte,

You can try the Microsoft FixIt tool to fix audio issues. If that doesn't work then I suggest that you contact HP Total Care at 1-800-474-6836 in North America or visit this link if you are outside North America.

Thank you,

[FresaLatte]

It didn't work 😞 but thanks a lot  for helping 🙂

[giren2]

i have a hp pavilionhdx9160EA 

after recovering my pc can not get the sound drivers to download on it.

any help

[BHK6]

Hi giren2,

Welcome to the HP Community! I see that you are having some issues installing your sound drivers. Are you getting an error message when try to install them. What operating system are you using? What is your product number?

Thank you,

[giren2]

thank you for your help

ii got this pc from my newphew who had put windows 7 on it so the sound would not work so they said if i was to put back to vista 64 bit the original as new it would work.

so i did but when you download the driver it say's exit error:error=device object not presant, restart system and try again but the same message come's back.

what object they are talking about i do not know.

if you click on the link from hp to reconize your product it starts but then shuts down and says pc not reconized.

best regards 

bill brown

ps thanks