• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2016 11:03 PM

HP Recommended
Ok so moved Usb stick to other side of computer Usb2.0
It worked Windows 7 home premium installed
Installed drivers with secondary driver cd and hp supplemental cd
Got computer to recognize the wireless card
However after installing all drivers and updates on hp
Device manager shows escalation point on the lan card
And the pci card plus 3 usb ports
Also computer will not install windows updates
Checked services.msc and Windows installer and Windows updates service both automatic and started.
Tried using Microsoft fix it Windows update troubleshooter. Says fixed but still will not install updates . Shows bar checking for updates but after 3 hours nothing . Restart and try again for updates . Same result.
I was able to get antivirus installed and updated. So not sure what's up with lab, pci, usb and Windows updates. Next steps ?

‎02-12-2016 06:31 AM

HP Recommended

Hey @Ben71,

 

You can go here for the drivers page. http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-Entertainment-Notebook-PC-series/514...

 

You could try in Device Manager right clicking on the drivers and updating them manually. 

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎02-12-2016 12:22 PM

HP Recommended
Yea I did that fought with it for a while but got it all done updates and all

‎02-17-2016 08:24 AM

HP Recommended

Hi @Ben71, 

 

Now that you have all the updates done, is everything working for you?

 

Thanks. 

EmeraldAvenger
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

‎02-17-2016 03:56 PM

HP Recommended
Yes this case is resolved ty

‎02-22-2016 06:49 PM

HP Recommended
Well I thought the case was resolved. However after fighting to get update installed. I am not able to get iTunes or other software installed.
This says that the Windows installer service can't be reached. Even though the service is running. I have unregistered the service and re registered it. I have followed steps to uninstall and reinstall Windows installer service .
Still same issue. This started after I installed Norton virus, and ms office, and registry cleaner etc. unable to install iTunes and printer software due to Windows installer service.

‎02-24-2016 04:40 PM

HP Recommended

Hi Ben71,

 

 

Could you please disable Norton by right clicking Norton icon in the taskbar and disabling auto protect and firewall and check if you are able to complete the installation?

 

Thanks

Anirban

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.