Integrated Microphone Array not working

[M_Holmstroem]

Hi. I recently bought a dv6 laptop. In the beginning there were no problems with it at all, but without any (to me) apparent reason, the integrated microphone simply stopped working. I've tried several suggested solutions already; I've checked my sound setup in the control panel, everything checks out there, and I've tried uninstalling and reinstalling the IDT HD Audio Driver CODEC through the HP Recovery Manager. My laptop is running Windows 7 x64. I really need a solution to this problem, it is driving me crazy.. I'm hoping someone in here can help me..

Thanks in advance.

Martin

[karen5]

I just encountered the same problem. I've tried everything!!! so frustrated. one minute it worked and now nothing!

[oluawoderu]

I have the same problem. And I have done all the things you did but all to no avail. I have tried to reinstall the driver but it was telling me Driver installation failed: Could not find the MEDIA device. I hope somebody will come to our rescue.

[ItsMagic]

@oluawoderu, @karen5, @M_Holmstroem

Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.

How to locate model number:

Notebook:
http://support.hp.com/us-en/document/c00033108

Also, please let us know the BIOS version on your notebook and installed Microphone driver version.

Regards,

[M_Holmstroem]

My product no. is: QG942EA

BIOS version (according to Command Prompt): Hewlett-Packard F.12, 26-10-2011

BIOS version (according to Registry): HPQOEM - 1 InsydeH2O Version CCB.03.61.09F.12

I am running a Windows 7 Home Premium OA 64-bit system.

Thank you for your response, and I sincerely hope this problem can be solved..

Hopefully

Martin

[oluawoderu]

 Thanks for your response. Find below all the necessary information as par my computer. Will be glad if the problem can be fixed.

Window Vista Business 64bit system.

Product is Hp Pavilion Entertaiment dv9500

Product number is GL966UA#ABL

Service tag: dv 9515ca

Altec Lansing.

Thanks

Oluawoderu

[Bookworm]

Hi M_Holmstroen, thanks for posting your Product number, and BIOS, we now know you have a HP Pavilion dv6-6b20eo Entertainment Notebook PC.

Are you based somewhere in Europe?

What is after the # sign in your product number, that let's us know what region the Notebook was made for.

This will help in us looking at the drivers available for your model, like checking to see if the BIOS version you posted is the latest.

Are you using HDMI at the same time when you are trying to use the microphone?

if you are that can affect it as there is a hierarchy, here is a document link on it.

http://support.hp.com/us-en/document/c01186408

Have you contacted HP support and if so what troubleshooting did they perform with you?

Thanks for your time.

[M_Holmstroem]

I  have not contacted customer support for troubleshooting, as I have no working phone at the moment.

After the # in my product number, the label states "UUW", if that helps.

Also, as I forgot in my last post, the current driver version for my IDT HD Audio Codec is 6.10.6329.0..

I have not utilized HDMI at any given time, as I simply don't own the equipment for such luxury 😉 ..

And yes, I am based in Europe, in Denmark, to be exact..

Thanks for your help so far, it is certainly very encouraging..

Regards

Martin

[Bookworm]

Hello Martin, Thanks for the information, I sympathize on the Hi def/HDMI issue, I think I was the last one on my team to update me electronics at home.

It's good that our Notebooks have the feature but then you have the whole, New TV/Monitor/Media etc to be compatible.

And not unlike going from dial-up to broadband once you experience the Hidef world it's hard to go back

Anyway, back to your computer, I looked up yours and noticed there was a newer BIOS on-line F.17

I think this should be the link for the danish drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=da&cc=dk&dlc=da&sw_lang=&product=5189...

It also looks like there is a new IDT driver on there too, same link.

Please try updating both of those.

When did the issue begin on your computer?

[gooserocksrick]

I'm having the same problem in the US. My mic just stopped working.

Pavilion dm4-2165dx Entertainment PC

Product #QE375UA#ABA

BIOS Version/Date Hewlett-Packard F.15, 3/21/2012

OS Name Microsoft Windows 7 Home Premium