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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2013 03:19 PM

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This link:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=0&spf_p.tps...

 

does NOT work .................................

‎10-11-2013 03:35 PM

HP Recommended

ddccc

 

I am sorry you are not able to go to that link it works for me, but I can give you the document number simply do a google search for “c03252924 “you should get a link to a document called “HP Notebook PCs - Keyboard Exhibits Erratic Behavior“

 

If you have any further questions or concerns please feel free to re-post.


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Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

‎10-11-2013 03:57 PM

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that link does not work

‎10-11-2013 04:07 PM

HP Recommended

ddccc

 

I am unsure why my links are not working for you today so I am going to try this a different way. First you thing you need to do is uninstall a program called HP Power Assistant. Than download and install the new version. I am linking the instructions and the download below.

 

SP54635 Instructions/Information

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54635.html

 

Download

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54635.exe

 

If you have any further questions or concerns please feel free to re-post.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

‎10-11-2013 04:54 PM

HP Recommended

Therefore on my Probook 4530s I am uninstalling  HP Power Assistant 2.1.0.6 installed on 21/7/2013, and replacing it with VERSION: 2.0.6.0 REV: A dated October 25, 2011....

 

Let's see what happens.

‎10-11-2013 05:01 PM

HP Recommended

I'm trying it too...I'm going from a 2012 version to 2011 version.  Is there an updated version that can save us all 🙂

‎10-11-2013 07:44 PM

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I have a version from 2011-12-14 17:27   36161KB.

That one must be overwritten ?

‎10-14-2013 08:47 AM

HP Recommended

ddccc

 

Yes you want to over write the one you currently have installed. I am trying to establish whether or not this is software related. If a different version does not work either than I would suspect a hardware issue. The fact that the linked document's purpose was to fix the issue you are describing leads to along the software issue path so I am getting you to try it first.

 

Everyone trying this please re-post with however this turns out.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

‎10-14-2013 09:08 AM

HP Recommended

Well, I was able to install the file in

    C:\swsetup\sp54635

and obtained a new version of

   HPPA_Setup.exe

Turns out that this new version has the same number of bytes:  37028848

as the original.

 

Now what?

‎10-14-2013 09:24 AM

HP Recommended

ddccc

 

Have you fully installed the new version of HP Power Assistant? If so does the problem persist? If it persists restart your computer.

 

Please re-post so I know the status of our troubleshooting?


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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