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‎02-02-2017 08:08 AM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I updated my laptop through the HP support system and now when I play my game after a few minutes it shuts the game down with the message...

Windows has unexpectedly stopped working .

Please click ok.

we will let you know if there is a solution to the problem.

My laptop worked perfectly before I installed the recent updates.

I am also seeing another error as well

When I am just on my laptop, a blue screen will appear with the message

Your Pc has encountered a error

we will restart it for you after we run a dianostic scan

My laptop is brand new with a virus protection

I have nothing installed on it except for the Sims 4 game .

It ran perfectly until these updates and I have no idea what is going on.

 

please help

1 REPLY 1

‎02-02-2017 02:06 PM

HP Recommended

Hello @suxsatpc

 

Welcome to the HP Support forum. Thank you for your post.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous day (restore point) where the issue was not present, before this update has been applied. Here is more info:

> http://support.hp.com/us-en/document/c03327545

> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Let me know how it goes, provide feedback and do not hesitate to post again if you need further assistance.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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