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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 08:03 PM

HP Recommended
Product: HP Pavilion 15-e003tx Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have just reformatted my laptop and when the Recovery start up, i encountered the following message:

 

Your PC /Device needs to be repaired.

The operating system couldn't be loaded because the kernel is missing or contains errors.

File:\WINDOWS\system32\ntoskrnl.exe

Error Code: 0xc0000221

 

Assistance needed to solve this. Thanks!

1 REPLY 1

‎02-23-2017 11:23 PM

HP Recommended
Hi,


Have you upgraded to Windows 10?

HP Recovery will not work in this case. HP recovery partition would be corrupted.

You have to either boot from HP Recovery USB that you should've created after first setup of this notebook

http://support.hp.com/in-en/document/c03489643

Or do a clean install of Windows 10 Home 64 bit:
https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

No Windows 10 drivers posted by HP for your model.

You can alternatively clean install Windows 8.1 64 bit:
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Additional drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/5355006/model/5387...


Regards

Visruth
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