Key pad and touch not working - Red X on icon on screen

[jeri2713]

I have a problem with my HP 15 Notebook.  The unit will turn on but there is a RED X on the monitor icon on the screen.  I can get to the log in screen, but not being able to use the keyboard/touch I'm unable to put in the password to get anywhere.  

I have used a wireless mouse and am able to get the "keyboard" to show on the screen, type in the password, but still nothing works.

I'm not sure what version of Windows is on this Notebook, as it belongs to a friend.  

Does anyone have an idea of what I should do?  I have called HP support but have gotten nowhere with them.  They usually have all the answers, and maybe a different support person will be able to help, thus the reason to go to the support page.

My friend (an engineer by trade) and I have tried everything that we can think of but we're still unable to get the keys  or the touch to work.

I'd appreciate any feed back anyone can give.  

[EmeraldAvenger]

Hi there @jeri2713, 

Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that the Keyboard and TouchPad are not working on the HP 15 Notebook PC. 

You had mentioned a red X icon on the screen. Would you be able to describe that to me a little more, please?

What screen is the red X on?

When do you see the red X appear?

Is it in the device manager?

Can you get to the Device Manager using an external mouse?

Have you tried to attach an external Keyboard as well? 

Did that work? 

Have you tried to see if it happens in Safe Mode?

Have you done any Windows Updates?

Have you tried to uninstall and reinstall the driver on your Notebook? If not, please follow the steps below.  

• Type in Search, "Device Manager", 
• Click On Device Manager,
• Expand Mice and other pointing devices,  
• Right Click on the TouchPad, 
• Click on Uninstall,
• Restart the Notebook twice, 
• Reinstall the TouchPad Adapter.

Have you tried to Update the TouchPad drivers manually? If not, please follow the steps below. 

• Type in Search, "Device Manager", 
• Click On Device Manager,
• Expand Mice and other pointing devices,  
• Right Click on the TouchPad, 
• Click on Update Driver Software, 
• Restart your Notebook. 

The best document I have for TouchPad issues is the Using and Troubleshooting the TouchPad or ClickPad document.

I found a troubleshooting document for you to try called Notebook Keyboard Troubleshooting. 

You could also try to do a Hardware Test.  HP provides diagnostic software that you can use to test hardware components on your computer; to rule out or confirm hardware failures when something is wrong. There are two system tests; Quick Test and an Extensive Test. The Quick Test checks the system for basic functionally of the main components. The Extensive Test is designed to comprehensively test the system components. 

Please let me know if I answered your question by clicking the 'Thumbs up' if the troubleshooting steps in this post resolved the issue for you please click the 'Accept as Solution' button. This will allow other's who have the same issue to find the solution also. If you require further assistance, I would be more than happy to continue to help you. Please just re-post with the results of the troubleshooting. 

Thanks!