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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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When i troubleshoot the Keyboard_Filter_01 it says "The driver for Keyboard_Filter_01 is not installed. Install the latest driver for the device" and it started to troubleshoot the next step it says "Keyboard_Filter_01 doesn't have a driver           Not Fixed"

 

Help me from this problem!

 

Sincerely,

Fidel:smileyhappy:

13 REPLIES 13
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You need to download and install the HP Quick Launch Software: http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56929.exe
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My laptops sound is not working properly please he;p its a new laptop i dont know why i was installing a game and i dont know from where the sound went off..

 

HP PROBOOK 4540s

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Since my keyboard is locked up, how can I install the HP Quick Launch to fix the "Keyboard Filter doesn't have a driver issue"? Thanks.

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Hi jfeinste. Does your mouse still work? You should be able to complete the operation with the mouse alone. If you do require keyboard input at any point, you can use the On-Screen Keyboard.

Type without using the keyboard (On-Screen Keyboard):
http://windows.microsoft.com/en-ca/windows/type-without-keyboard#type-without-keyboard=windows-7

TwoPointOh
I work on behalf of HP

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I am using the On-Screen keyboard, and was able to find the link to the HP Quick Launch (not through a search in 'Downloads' or a global search) but in the Troubleshooting guide after I entered my product type, but I still don't have any ability to use my keyboard. Do you have any other suggestions? I was on Vista Home Premium, lost keyboard ability, upgraded to Windows 7, and still no keyboard ability. My system tells me I have the latest driver. Thanks.

HP Recommended

What is the model number of your computer jfeinste?
<How Do I Find My Notebook Model Number>: http://support.hp.com/us-en/document/c00033108
<How Do I Find My Desktop Model Number>: http://support.hp.com/us-en/document/bph07555

Keyboards are fairly standardized devices and will always offer a generic driver. If the device manager doesn't have any errors on the keyboard, HID Devices, or USB (if it is a USB keyboard) then it might be a physical problem. If this is not a notebook, can you try a different keyboard?

Check your device manager for any errors. If there are any error codes, let me know what devices have them. You can always right click on any devices with errors to remove them and reboot to see if it detects it properly.

Device Manager Information in Windows 7
http://support.hp.com/us-en/document/c01855235

Device Manager Information for Windows 7
http://support.hp.com/us-en/document/c01817266

TwoPointOh
I work on behalf of HP

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@jfeinste wrote:

I am using the On-Screen keyboard, and was able to find the link to the HP Quick Launch (not through a search in 'Downloads' or a global search) but in the Troubleshooting guide after I entered my product type, but I still don't have any ability to use my keyboard. Do you have any other suggestions? I was on Vista Home Premium, lost keyboard ability, upgraded to Windows 7, and still no keyboard ability. My system tells me I have the latest driver. Thanks.


So, you had the problem before you upgraded the operating system to Windows 7?  That's not a good sign.  Generally, the keyboard filter driver shouldn't prevent the keyboard from working...it only adds the features for the function keys.

 

If the keyboard doesn't work, you need to troubleshoot it.

 

Shut down the computer, remove the battery and the AC adapter and let it sit without power for a minute.  Once the power has drained, reinsert the battery and plug the AC adapter in and see if the keyboard is functional.

 

If it's still not functional, boot into Safe Mode and see if the keyboard works there.

 

Let us know the results.

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It became impossible to install.

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Hi anzu. Can you provide more details? See my previous post for help finding your computer model number.

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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