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‎01-29-2017 07:58 AM - edited ‎01-29-2017 08:01 AM

HP Recommended
Product: HP Pavilion dm4
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I'm having a weird issue with a HP Pavilion dm4 laptop.

The keyboard doesn't work on Windows, but works on BIOS and also with a Ubuntu live CD .

I also tested it with an external keyboard but still the same.

Also did a clean install of Windows 7 x64 Professional and the issue is still there.
And whats even stranger is that it was working fine before, and the next day it wasn't.

 

Please, if anyone has any idea what's happening, let me know!

 

Thanks in advance!

 

1 REPLY 1

‎01-30-2017 08:43 AM

HP Recommended

Greetings @erlisd, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your computer where the keyboard is not working. Happy to help. 

Kudos to you for testing the keyboard in BIOS and reinstalling the operating system.

May I know the method you followed to perform recovery on your computer?

 

Recommend you to try the steps in this article and if the issue persists, please contact our phone support for further assistance. 

 

Let me know how it goes. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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