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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 09:44 AM

HP Recommended
Product: HP Pavilion 15
Operating System: Microsoft Windows 10 (32-bit)

Last night my laptop slowed down and the keypad and keyboard weren't working very well, I ran some antivirus software which found nothing and then restarted my laptop. Once I reset it I couldnt get past the login screen as none of the keys but I,space and tab worked. It had begun to load much slower than normal. I tried pressing escape as I loaded up the laptop and that brought up a screen with options but I couldn't select any of them. I also pressed f6 which again brought up options but when I tried to restore my laptop to a previous point it came up with an error, it also came up with an error when I tried to refresh my laptop and backup files. 

          Thanks for any help!

1 REPLY 1

‎02-25-2017 12:09 PM

HP Recommended

See if you can get into diagnostic mode by tapping F2 as you power up. Find the hard drive test and run it and post results. 

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