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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 10:03 AM

HP Recommended
Product: Pavilion TS Sleekbook 14
Operating System: Microsoft Windows 7 (32-bit)
I've been having issues with my keyboard several keys doesn't work. I've read several comments here that it is a known issue and replacing it won't fix the problem. How can i have it fixed? I hope you can help me.
2 REPLIES 2

‎05-22-2017 11:52 AM

HP Recommended

Hi @prblem_atic

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the keyboard on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2q41D5P

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-25-2017 02:47 AM

HP Recommended

What happens when you connect an external keyboard (borrowed from a "desktop" computer) to a USB port on your computer?  Do all the keys work?  If so, then replacing the keyboard is your best option.

 

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