Keyboard issues

[prblem_atic]

I've been having issues with my keyboard several keys doesn't work. I've read several comments here that it is a known issue and replacing it won't fix the problem. How can i have it fixed? I hope you can help me.

[The_Fossette]

Hi @prblem_atic

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the keyboard on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2q41D5P

Let me know how it goes and you have a great day!

Take care.

Cheers!

[mdklassen]

What happens when you connect an external keyboard (borrowed from a "desktop" computer) to a USB port on your computer?  Do all the keys work?  If so, then replacing the keyboard is your best option.