cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
MH50
New member
5 3 0 0
Message 1 of 4
4,684
Flag Post
HP Recommended

Laptop froze and won't turn off

HP pavilion touch smart notebo
Microsoft Windows 10 (64-bit)
Mouse won't work touchscreen won't work tried the off button that won't work Frozen 😞
0 Kudos
3 REPLIES 3
Lord_Nikon
Level 5
219 219 21 60
Message 2 of 4
4,659
Flag Post
HP Recommended

Laptop froze and won't turn off

If you hold the power button for 10 seconds then it should force a power off, failing that it's a case of pulling the power lead and battery or waiting for the battery to die if it's not removable
*****I do not work for HP*****
*****click the purple thumbs up button to say thanks*****
*****If I solved your problem, help others by clicking accept as solution*****
0 Kudos
MMDH
New member
5 3 0 0
Message 3 of 4
4,652
Flag Post
HP Recommended

Laptop froze and won't turn off

Holding the button down normally turns it off but it didn't work in this case. Battery wasn't dying at all. Took the battery out put it back in and now it's working. Thank you for your response.
0 Kudos
Lord_Nikon
Level 5
219 219 21 60
Message 4 of 4
4,650
Flag Post
HP Recommended

Laptop froze and won't turn off

No problem
*****I do not work for HP*****
*****click the purple thumbs up button to say thanks*****
*****If I solved your problem, help others by clicking accept as solution*****
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation