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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2016 04:59 PM

HP Recommended
Product: HP pavilion touch smart notebo
Operating System: Microsoft Windows 10 (64-bit)
Mouse won't work touchscreen won't work tried the off button that won't work Frozen 😞
3 REPLIES 3

‎08-14-2016 10:09 AM

HP Recommended
If you hold the power button for 10 seconds then it should force a power off, failing that it's a case of pulling the power lead and battery or waiting for the battery to die if it's not removable
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‎08-14-2016 02:03 PM

HP Recommended
Holding the button down normally turns it off but it didn't work in this case. Battery wasn't dying at all. Took the battery out put it back in and now it's working. Thank you for your response.

‎08-14-2016 02:04 PM

HP Recommended
No problem
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