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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
29Fred
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Message 1 of 2
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Laptop is shutting down randomly.

‎05-22-2017 08:18 PM

HP Recommended
Product: Pavilion 17
Operating System: Microsoft Windows 10 (64-bit)

This laptop, and my much newer one, also HP, are both doing the most disgusting thing I've ever seen a computer do: shutting down at random. I have been trying to deal with this issue for about eight months, and, in fact, have been scheduled to send the newer laptop in under warranty. To begin with, however, I'd like to know what the heck is going on, as I hadn't realized this older laptop was suffering from the same problem until recently. Although I've had this laptop for maybe four years, this problem appears not to have existed in it until I put Windows 10 on it. Both these laptops have AMD chips and Raydeon graphics. I'll be going along with no indications that anything is wrong and then suddenly the computer will turn off. For example, I was just in a battle in a game, (doing very well with it, I might add,) and then the computer shut down in the middle of it. This game is somewhat new to me, but I have had games that I have played for 20 years or more that I've never had any problem with shutting down on a regular basis, and it's not just games - last night it shut down while I was watching John Oliver's Last Week Tonight on YouTube. Is this problem stemming from Windows 10? From, perhaps, the AMD chips? From the interaction between the two? Or maybe something more arcane, like the stupid touch pad "enhancements?" I can't believe I'm the only one this has happened to, and it is profoundly frustrating, so I hope someone knows what's going on. Thanks!

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A4Apollo
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Message 2 of 2
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‎05-23-2017 02:59 PM

HP Recommended

Hi! @29Fred, Welcome to HP forums.

 

I understand your laptop is shutting down randomly.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does your laptop shut down in BIOS too?

 

Try checking with a different adapter or a different wall outlet and check if it helps.

 

Also, try updating all the drivers on your PC to the latest version using HP support assistant.

 

Refer this article to know how to use HP support assistant.

 

 

Hope to hear from you soon!

Take Care! 🙂

 

A4Apollo
I am an HP Employee

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