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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2016 06:36 AM

HP Recommended
Product: Model 17-e118dx
Pavilion notebook
1 REPLY 1

‎02-29-2016 12:44 PM

HP Recommended

Hello @Jeff_424,

 

Welcome to the HP Forums!

 

I am happy to help you resolve the issue of your HP Pavilion 17-e118dx being stuck on the HP logo screen. 

 

Please start with a hard reset. After that, follow the steps in this document:

 

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Thank you, I look forward to your response with the outcome.

 

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