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‎09-12-2015 07:03 PM - last edited on ‎09-13-2015 12:49 AM by Retired

HP Recommended
Product: Pavilion 15-p233TU notebook
Operating System: Microsoft Windows 10 (64-bit)

A couple of minutes after my laptop turns on it makes a small "pop" sound and the screen goes black then it starts to turn itself on again. I log in fine and it loads my desktop then it turns off again within a couple of minutes.

 

Before the first time it happened, a message came up when I turned it on before Windows started loading saying something about BIOS and asking if I wanted to reboot but I can't remember the details. I didn't do anything and it carried on starting up fine then the problem started happening 5 minutes later.

 

The laptop is 4 months old and the battery was fully charged. I tried using it while charging and there was no difference.

 

Now I can't get it to turn on at all

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2015 11:14 AM

HP Recommended

@Tess_Tickles,

 

Hello and thanks for posting on the HP support forums.  That pop sound is a component on the board reaching a limit and causing the system to go down.  This problem will require a repair.  Here is the link so you can contact the correct department at HP Support.

 

Contact HP Support.

 

Thanks again for posting and have a great day.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP

View solution in original post

1 REPLY 1

‎09-15-2015 11:14 AM

HP Recommended

@Tess_Tickles,

 

Hello and thanks for posting on the HP support forums.  That pop sound is a component on the board reaching a limit and causing the system to go down.  This problem will require a repair.  Here is the link so you can contact the correct department at HP Support.

 

Contact HP Support.

 

Thanks again for posting and have a great day.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP
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