Laptop shuts down when I close the lid

[rmf21982]

Gfk55,
I've done some investigating and a lot of people are having this problem with different types of HP laptops. The consensus seems to be that eventually HP will realize the problem and create an update that will solve it.

[Gfk55]

Whatever update that hp installed, has also caused my computer to no longer recognize the router in the building that I work in.

I wish hp would fix the problem quickly because I can't really afford to have my laptop not working.

[Gfk55]

I had a technician look at my computer. Apparently the recent update had a virus in it.

Pretty unbelievable.

[rjayme]

Hi - My x360 was doing the same thing. I did many of the same things said in this post. Nothing worked. I noticed there was a BIOS update on HP website for my laptop. I downloaded and installed the latest version following the instruction totally and took my time. My X360 finally sleeps right. I just luv that little laptop:smileyhappy:

[rmf21982]

It worked!!! I was starting to lose hope! Thank you so much for taking the time to post this. 

[rjayme]

Yahoo!

[jbordua]

Hi, 

Could you post a link to the HP website where you found that update?  I am having the same issue and have not been able to find that update.  

Thank you

[rmf21982]

Try this link on how to do a BIOS update http://support.hp.com/us-en/document/c00007682

[ron042704]

I have the same issue.  I recently bought a "new" HP 14 Notebook PC.  The first one was unable to connect to the Internet due to "configuration" problems. I exchanged it for a new one (less than one week old).  Since I was told to employ the RECOMMENDED Windows update, the entire system shuts off when I flip the screen down (mind you, still recommending I will update further).

This is maddening and from what I have seen on this forum, the only real advice is to roll back the update.  I have tried the other options to no avail.  Will someone please help? 

Issues like this are some of the main reasons why HP is considered to be one of the worst laptops to buy amongst tech circles (I work for one but had little money so I had no choice but to buy this laptop).

I appreciate any help that you may have.

Sincerely,

The guy who cannot seem to get his new HP to function correctly.

[Sparkles1]

HI @ron042704,

Welcome to the HP Forums!:smileyhappy:

It is a terrific place to find answers and tips!

For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

Learn How to Post and More

I grasp that after installing some of the Windows updates that when you close the lid it shuts down.

I suggest you complete the installation of all your Windows updates.

Here is a link to HP Notebook PCs - Managing Power Options (Windows 😎 assist you with changing what happens when you close the lid.

If the issue  should remain please try this step to restore the power to defaults.

Go to the command prompt and run as administrator.

Type powercfg -restoredefaultschemes and press enter.

If you are still experiencing an issue, please contact HP support for further assistance. They can remotely access your system to help overcome difficulties.

Please contact HP support at Contact HP Support.

Best of Luck!