Laptop won't power up with AC adapter and won't charge battery

[absol1234ss]

Here is the thing.
1) the laptop doesn't power on without a battery when directly connected to ac adapter.
2) the light which would indicate that the laptop is plugged into the ac adapter is not on when the ac adapter is plugged in.
3) the battery charge light is also not on, which would indicate the battery is being charged.

The battery does not charge... Laptop turns on the battery backup mode, but not on ac adapter connection. I tried connecting the battery to another compatible hp laptop (both my laptop and the other test device support same battery models). It was charging fine on that laptop. And when switched it back into my laptop, laptop was running fine, but it does not charge in my laptop. But ac adapter is fine too. So whats the issue? And what can I do to get it sorted?
My laptop is not on warranty anymore. But i replaced battery 4 months back, so its not a fault with battery or the ac adapter.
The AC adapter is fine, tested with other laptop.
The battery is also new and works fine
Regards,

[Mrstenter]

Hi @absol1234ss ,

Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Pavilion g6-2004tx Notebook and issues with the battery not charging. Here is a link to calibrate and test the Battery. Calibration should eliminate this issue.

Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

HP Battery Check in HP System Diagnostics for Windows 8, would give you details of charging and discharging.Testing and Calibrating the battery using HP System Diagnostics in Windows 8. At the starting of the Notebook, Press F2 to select F2 System Diagnostics. Then choose Component Tests, then battery.

If the battery was purchased from HP it could be in warranty. Here is a link to check. If purchased from another source you would have to contact them.

Hope this helps.

Thanks.

[absol1234ss]

@Mrstenter

thanks for the info, but i have done those things already. I also mentioned, that i have checked the ac adapter and the battery with another laptop which is compatible with these components. They work fine, charging and dischargining takes place without any hassle.
the problem is when i plug them into my laptop. Laptop works fine on battery. But if I remove the battery and try to run with just the ac adapter plugged it wont work. So basically laptop is not taking in power from the ac adapter, neither for powering the laptop nor for the charging purpose.

[Mrstenter]

Hi @absol1234ss ,

Did you do the Calibration?

Thanks.

[absol1234ss]

Yes. I completed the battery check and it showed the status as OK

[Mrstenter]

Hi @absol1234ss ,

In that document it shows you how to Calibrating the battery manually which improves the accuracy of the battery gauge.

What happens when you do this?

What is the Part number from the Battery?

[absol1234ss]

I did not calibrate using the manual method. I ran the system diagnostics and hp support assistant both. They both gave same result that battery status was OK. The hp support assistant also showed full charge capacity of the battery was 96%
Battery serial number is 19968 09/12/2014 as shown by the hp support assistant CT Number: 6BUFV3ZCF7GL2F
regards,

[Mrstenter]

Hi @absol1234ss ,

What is the AC adapter part number?

What is the part number on the Battery?

Thanks.

[absol1234ss]

Dear Mrstenter,
I dont want to sound rude, but I have already mentioned the battery part in the previous message and the AC adapter is working fine with other laptops. AC adapter sticker has worn off so I cannot give you the part number for it, but I can assure you it is fine and not part of any recalls made by HP in the recent years. My laptop is out of warranty and battery is still in warranty. So there is no point in checking if the device is in warranty. What I wish to know is, where exactly is the problem? I just want to know if this a software issue or a hardware before I decide whether to take it to a HP service center or not. What causes such symptoms? Is the driver or is it failure of some hardware component on the System board?
Regards,

[Mrstenter]

Hi @absol1234ss ,

Calibrating the battery gets the battery to sync with the Windows operating system. I do not need the serial number but the battery part number as I feel that this battery is not compatible with this computer. It will work on a different computer fine.  With out a calibration you could be faced with the results you seeing. The next step would be to consult with a repair center for testing the Notebook.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

They will be happy to assist you immediately.

Thanks.