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It seems to me you have already tried to contact HP but the matter is not resolved. I have asked HP internally for your case to be reviewed by a special team. You might be contacted here in the forum in the following days.
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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