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vicki10
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Message 1 of 2
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Log in password

HP Recommended
Pavilion 15 au082sa
Microsoft Windows 10 (32-bit)

I registered my new pavilion laptop and seemed to have jotted down an incorrect password, so now I cannot access the darn thing.  How do I reset the password with no tool bar etc as I haven't even had access.  I do not have a reset disk.

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IT_WinSec
Level 15
Level 15
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Message 2 of 2
Flag Post
HP Recommended

Hello @vicki10

 

Welcome to the HP Support forum. Thank you for posting and for choosing HP.

 

Has the PC just been purchased/installed ?

 

Is this related to Windows password

or BIOS start-up password ?

 

 

* If related to Windows account password, please check this forum thread >>https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-hel...

 

If you are unable to follow the steps justted in the thread/article, you may consider reinstalling it using HP Recovery (F11) tools >> https://www.youtube.com/watch?v=qTlHwkVuv5Q

 

 

* If related to BIOS/startup password before Windows loads

 

In this case, please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one (For HP Mini, should be 10 characters) :

 

 

Please, take note of the system disabled/halted code (write it down).

 

 

Visit this web site >> https://bios-pw.org/

and enter the system disabled code

Click on "Get password" button there and you will receive your unlock code. Take note of the HP computers password and enter it in the system disabled screen , press ENTER. This will unlock your BIOS/reset security settings and PC should be able to start Windows (if WIndows can load).

 

 

Let me know how it goes. Provide your feedback and reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Buy the HP Notebook 15 - http://amzn.to/2hu27eOThis is a video on how to perform a factory restore on a HP Notebook 15 Laptop running Windows 10.Model:HP 15-...
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