MY power plan not showing...

[Jaychynn]

umm my Presario CQ57 is not showing the power plans when i clicked the battery icon in taskbar and HP power manager keeps crashing 

[Dunidar]

Hello Jaychynn,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.

How Do I Find My Model Number or Product Number?

Which Windows operating system am I running?

Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

[Jaychynn]

My computer product number is QE264UA#ABA   and i'm using windows 7 Home preminum 64 bit

[Dunidar]

Hello again Jaychynn,

Thank you for responding to my post requesting additional information. I would like you to Uninstall the HP Power Manager Utility Software and reinstall it from the HP Power Manager Utility Software page. To uninstall the software follow the instructions set out below:

Step 1. Click on Start

Step 2. Click on Control Panel

Step 3. Click on Programs and Features

Step 4. Right-click on HP Power Manager and select Uninstall

Once it is uninstall download and install the software from the link I provided above.

This should resolve your issue with it crashing. Thank you for posting on the HP Forums. Have a great day!

[Jaychynn]

Sadly it doesnt work..i reintsall the program several time but i get the same error...when i click on the battey icon there are no powerplans visible and when i go to power option i can only select power saver or high performance.there is no balance option 

[Dunidar]

Hello again Jachynn,

I am sorry that did not resolve your power plan issue. I am going to approach this from a different direction. Lets check the battery and make sure is is functioning correctly and is correctly calibrated to your computer. To do this I would like you to follow the steps set out in the HP Support document: Testing and Calibrating the Battery (Windows 7). This document will have to test and ensure your battery is calibrated correctly.

If you could repost the outcome of this it would be appreciated. Thank you for posting on the HP Forums. Have a great day!

[Jaychynn]

All the Results are good..there is nothing wrong with my battery. the power schemes are only power saver and high performance there is no Balance or hp recommended option..i think the source is there. how can i get the balance option in the power plans

[Dunidar]

Hello again Jaychynn,

To restore your Balanced PowerPlan you can try the commands I am providing below:

***NOTE: All custom PowerPlans will be removed

Step 1. Click Start

Step 2. Type "cmd" in the Start search box

Step 3. Hit ENTER
Step 4. Type "powercfg –restoredefaultschemes"

Step 5. Hit ENTER.

This will restore the default PowerPlans that your computer originally came with, which should include your Balanced PowerPlan.

I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!

[Jaychynn]

well sir after i entered what you said an error message came up saying "invalid parameters--try "?/" for help"

[Dunidar · Accepted solution]

Hello again Jaychynn,

Thank you for the update on your issue. I am sorry that the steps did not work. I am going to get you to try them again, but ensure that you are running the Command Prompt in Administrator Mode. I am providing the steps to do this below:

1. Click Start.
2. In the Search programs and files box, type cmd.
3. Right-click CMD, and then click Run as administrator.
4. At the command prompt, type powercfg -restoredefaultschemes, and then press ENTER.
5. At the command prompt, type exit to exit the Command Prompt window.
6. Restart the computer.

This time the steps were taken directly from a Microsoft Support document: About how to troubleshoot power plans in Windows 7, which has a large number of steps you can take to troubleshootin your Power Plans in Windows 7. If the steps I have indicated do not work please review the document for additional information and steps to assist in resolving this issue.

Please re-post if you require additional support. Thank you again for posting on the HP Forums. Have a great day!