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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2016 06:51 PM

HP Recommended
Product: Envy 17t
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I just got myself brand new HP Envy 17t laptop. According to the specifications it has "Intel RealSense(TM) 3D Camera with Dual Digital Microphone". The operating system is Windows 10 Pro 64. The microphone is simply not working. Out of the box, there were 2 mics in Recording Devices menu (don't remember the names). I tried setting the Levels and Boost to the maximum, made sure the device was a default one, but when I speak no green bars appear. If I snap my fingers close to the camera, I may see 1-2 bars sometimes.

 

I then tried to download the latest Realtek High definition Audio drivers for Windows 10 from their official website. At first I tried the one called "64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file)", then "Vista, Windows7, Windows8, Windows8.1, Windows10 Driver (32/64bits) Driver only (Executable file)". I rebooted computer twice, but it didn't work.

 

I also have Bang & Olufsen management console. I made sure that the mic is selected and set to maximum level.

 

I then tried to contact one of your customer support representatives by chat. (S)He was not helpful at all. He connected to my computer, started refreshing my desktop, sorting shortcuts, joggling the windows, and then finally went to mic settings, selected "Listen to this device", asked me to say something, and after 10 minutes of not doing anything to solve my problem, I had to disconnect the session.

1 REPLY 1

‎03-08-2016 08:14 AM

HP Recommended
 
 
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
 
I see you are having issues with the HP ENVY 17t Notebook and the Microphone not working correctly. Here is a link that could help troubleshoot the microphone.
 
You might have to uninstall all the drivers that you installed.
 
You might consider a restore as it will return the settings to when the Notebook was purchased.
 
Please let me know how this goes.
 
You can say thanks for trying to help by clicking the Thumbs Up below!:smileyvery-happy:
 
Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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