• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hello,

 

I wanna upgrade the memory of my mini 311c,

what details do you need in order to tell me which ddr3 I should install?

and if it support the current 1G that I already have?

 

Thanks in advance,

Harta

HP Recommended

and another thing, I should put the new memory card in the slot on the back, right?

HP Recommended

Hi,

 


@hartaberta wrote:

what details do you need in order to tell me which ddr3 I should install?


Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.

 

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

p/n: VJ597EA#ABT

 

thanks,

HP Recommended

Sorry, but I forgot to ask you about one more thing.

Please downoad and install CPU-Z.

Click there  ' SPD ' tab and show me screenshot with it.

Do the same thing with ' Memory ' tab.

 

Resource:

How to take and post a screenshot on HP consumer Support Forum

 

If you will have troubles with posting screenshot in your next reply then just post link to it.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

memory tab - http://www.box.net/shared/87446bpx4n

SPD tab - http://www.box.net/shared/nif8r9rade

 

from some reason the SPD is empty...

HP Recommended

I've got small request. Could make a screenshot again of ' SPD ' tab? This time use dropdown menu there and change ' Slot 1 ' to ' Slot 2 '. I'm curious is it be showed as empty too or not.

 

Tnx.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

Yes, both of them are empty, is it a problem?

HP Recommended

Yes, both of them are empty, is it a problem?

HP Recommended

 


@hartaberta wrote:

Yes, both of them are empty, is it a problem?


 

Not it's not a problem.

Please download and SIW (System Information for Windows) this time from here.

On the left panel in ' Hardware ' section click ' Memory ' and post screen from there too.

 

Ps.

Sorry somehow I forgot about you.

Tnx for posting again the same reply.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.