Missing Base System Device Driver

[marlondeleon]

I bought my Elitebook 8560p a few weeks back off of a friend. Wiped the entire laptop clean and installed a new OS (Windows 7 Ultimate 32 Bit). I thought I installed all the drivers, but the device manager says im still missing a "Base System Device" driver. Help please?

[DavidPK]

Hi,

Go into Device Manager, right click on the problem device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.

Regards,

DP-K

[marlondeleon]

Hope this helps.

[DavidPK]

Hi,

I can't see the image yet until it has been approved by a Moderator - I'll get back to you then.

Regards,

DP-K

[marlondeleon]

PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_1618103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

Sorry, didn't realize pictures had to get authorized by mods. This is probably a bit quicker.

[DavidPK · Accepted solution]

Hi,

That's fine

The driver you need is for the JMicron Media Card Reader which can be downloaded and installed from the following link.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Regards,

DP-K

[marlondeleon]

Worked perfectly! Thank you so much!

Maybe you could help with another one of my driver problems. Whenever I try to install the driver for my webcam, i keep getting an error that says "Setup has determined that your configuration does not support any of the included products". I'm using this driver: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32... Any ideas?

[DavidPK]

Hi,

I'll certainly try

From what you describe, my first thought is that this error message may be related to detecting the correct name of the HP Webcam from Device Manager.  See the sub-heading Prerequisites - Special notes: at the bottom of the page Here.

Open windows Control Panel, open Device Manager and open up Imaging Devices - what is listed here?

Regards,

DP-K

[marlondeleon]

There is no "Imaging device" in device manager :S

[DavidPK]

Hi,

Go back into Device Manager, click the View tab and select 'Show hidden devices' - does anything now show in the list as an 'Unknown device'?

Regards,

DP-K