• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2017 12:19 PM

HP Recommended
Product: Pav dv7t-6b00
Operating System: Microsoft Windows 7 (64-bit)

I have a failed hard drive, so i have to install window 7 into the new hard drive.  then i have to manually find the drivers software and reinstall into the notebook computer.  

 

i still have some components that are not recognized by the computer, their hardware ID is

 

these are all hardware ID that has error under Display adapters for one standard VGA Graphics Adapter 

 

PCI\VEN_1002&DEV_6760&SUBSYS_1659103C&REV_00
PCI\VEN_1002&DEV_6760&SUBSYS_1659103C
PCI\VEN_1002&DEV_6760&CC_030000
PCI\VEN_1002&DEV_6760&CC_0300

 

these are all hardware ID that has error under the other devices for PCI device 

PCI\VEN_10EC&DEV_5209&SUBSYS_1659103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_1659103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00

 

Also, the computer does not recognized my SD card, when i put into a SD card.

 

i need help to find links of software to eliminate this errors.

 

thank you.

 

 

 

3 REPLIES 3

‎03-19-2017 12:27 PM

HP Recommended

Hi:

 

You need these drivers...

 

PCI\VEN_1002&DEV_6760 (AMD graphics)

 

ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55092.exe

 

PCI\VEN_10EC&DEV_5209  (Card reader)

 

ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55104.exe

‎03-28-2017 06:11 PM

HP Recommended

after i install those drivers, the hardware are all being recognized.  i try it for 2 days, and then the screen come to a point that i cannot read them. it is a moving blank screen with purple, pink color, no letters in them.  i force to close computer and restore to an earlier point, and i see one of the PCI device is not being recognized again.  i reinstall those drivers software, then play the computer 1 - 2 days. the blank screen happen again.  i force to close the computer, and then restore to an earlier date, and reinstall the drivers software again. it happen.  i force to close the computer, and i am still waiting to be able to get an screen to do something from the computer.

 

any suggestion to fix the problem?

 

‎03-28-2017 06:50 PM

HP Recommended

Hi:

 

Unfortunately, I don't.

 

When you get crazy graphics issues like that, you can bet your bottom dollar that the AMD GPU is on its way out from long term heat stress.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.